Wednesday, October 16, 2019
Communication in Conflict Case Study Example | Topics and Well Written Essays - 250 words
Communication in Conflict - Case Study Example Such conflicts make the employees enter into trouble with the management or higher officials. They may go on strikes or do other sorts of protests. Major conflicts occur when, for example, employees experience gender discrimination, work overload, forced overtime, short deadlines, and no opportunities for promotion, reward or compensation. Communication in conflict is of two kinds, according to Bacal (14): cooperative communication and conflict-provoking communication. Cooperative communication tends to avoid or settle a conflict to Ã¢â¬Å"put an end to it in an effective wayÃ¢â¬ (Bacal 15). On the other hand, in conflict-provoking communication, more energy is spent in resisting to the Ã¢â¬Å"form of the communication, rather than the contentÃ¢â¬ (Bacal 15). In short, it is impossible to hold good working relationship at the workplace when there is not a proper communication platform shared by all employees and the management. It is obligatory for the management to solve confl icts like power struggle, gender discrimination and other employeesÃ¢â¬â¢ issues through effective communication, if the objective is to achieve organizational goals with good productivity and high performance. Works Cited Cahn, Dudley D., and Ruth Anna Abigail. Managing Conflict through Communication (3rd ed.).